Customer Success Intern

Toronto, ON, Canada

Internship

Student (College)

About Us:

We exist to modernize the way that vendors and property managers work together. We do this by building industry-specific vendor management & procurement software that connects over 6,000 buildings & 40,000 vendors in a single marketplace. We improve efficiency & reduce costs for property managers while driving new business to vendors across the continent.

We’re one of the fastest-growing Toronto startups, a certified “great place to work,” and in 2023 recognized as one of the Best Workplaces in Canada. VendorPM is backed by world-leading SaaS & PropTech funds, including; Bessemer Venture Partners, the former CEO of Twitter, Real Estate leaders, Prudence VC & Navitas Capital.

Our team is passionate about growth, innovation, and collaboration - if you are passionate about making an impact and putting in the work to get there, you’re likely a great fit for our team!

What you will do:

Manage the main inbound support channel through Intercom, serving as the first point of contact for client requests and ensuring timely, effective responses.
Own the onboarding data configuration process, overseeing data collection, clean-up, and preparation to ensure documents are accurately translated into readable, implementation-ready formats. This includes managing the entire process from start to finish, maintaining high standards of quality and accuracy, and ensuring lists are as clean as possible for seamless onboarding.
Collaborate closely with a small team of three.
Provide ad hoc support to CSMs and cross-functional teams, helping streamline processes for property managers and vendors.
Assist in live client training sessions and participate in phone calls as needed.
Leverage tools like Slack, Excel, Clay, ChatGPT, and Intercom to enhance customer success operations and workflow efficiency.

Our Ideal Candidate:

Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems. If that’s exciting to you, and you have a track record of success doing the following things, then we want you with us:

Must be a student enrolled in a post-secondary institution program during the work term.
Available to work full-time hours for either an 8, or 12 month term.
You are customer-centric, naturally curious and undaunted by complex problems.
You have the ability to learn new complex software tools quickly.
Exceptional time management and multi-tasking capability. You thrive in an environment of uncertainty and change
Ability to understand and communicate technical requirements and their impact on the business

Compensation

Minimum Wage - $21/hr

Meet your fellow problem-solvers

Emiel Bril, CEO : https://www.linkedin.com/in/emiel-b-a1a4a187/

Interview Process

We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:

Interview process step 1: Google Meets call with Recruiter
Interview process step 2: Interview with the Hiring manager

Please check out these short explainer videos to learn more about us!

For property managers: https://vimeo.com/536057964

For vendors: https://vimeo.com/516330777

VendorPM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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Customer Success Intern

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